Returns & Refunds Policy

At Lonesome Dove Farm & Craft, each order is prepared with care. Because many of our products are handmade, personalized, made-to-order, or personal-care items, return eligibility varies by product type.

Handmade Bath, Body & Personal Care Products

For health, hygiene, and safety reasons, bath soaks, bath products, body-care products, candles that have been burned, and other opened or used personal-care items cannot be returned.

Personalized & Custom Products

Custom, personalized, engraved, or made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

Eligible Returns

Unused, non-personalized items in their original condition may be eligible for return within 14 days of delivery.

To request a return, please contact us within 14 days of delivery. Approved returns must be shipped back within 7 days of receiving return authorization.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

Approved claims may be resolved with a replacement or refund, depending on the circumstances and product availability.

Refund Processing

Once an approved return is received and inspected, refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Contact

Questions or return requests can be sent to:

Lonesome Dove Farm & Craft
lonesomedovefarmcraft@outlook.com

Frequently Asked Questions

Are your products handmade?

Yes! Many Lonesome Dove Farm & Craft products are handcrafted or prepared in small batches. Because handmade products are unique, slight variations in color, appearance, placement, or finish may occur. We think that's part of what makes each piece special.

How long does it take to process my order?

Most ready-to-ship orders are processed within 2–4 business days. Personalized, custom, and made-to-order items may require additional processing time. Any extended turnaround time will be noted in the product description or communicated with you after ordering.

How long does shipping take?

Shipping time depends on the shipping method and destination selected at checkout. Please remember that processing time and carrier transit time are separate. Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.

Do you offer local delivery or pickup?

Local delivery or pickup may be available for eligible orders in our service area when shown at checkout. Available options and any applicable fees will be displayed before your order is completed.

Do you accept returns?

Unused, eligible non-personalized merchandise may be returned within 14 days of delivery with prior approval.

For health and hygiene reasons, opened or used bath and body products cannot be returned. Personalized, engraved, custom, and made-to-order products are final sale unless they arrive damaged, defective, or incorrect.

Please see our Returns & Refunds Policy for complete details.

What if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery at lonesomedovefarmcraft@outlook.com. Include your order number along with clear photographs of the item and packaging.

We'll review the issue and work with you on an appropriate replacement or refund when applicable.

Can personalized items be returned?

Because personalized and custom products are created specifically for you, they are final sale unless the product arrives damaged, defective, or we made an error with your order.

Please double-check names, dates, spelling, and other personalization information before submitting your order.

Can I cancel or change a custom order?

Contact us as soon as possible. If production hasn't started, we may be able to modify or cancel the order. Once production or personalization has begun, changes and cancellations may not be possible.

Do you accept custom orders?

Absolutely! We love creating personalized pieces. Custom options vary depending on the product, materials, and design requested.

Contact us at lonesomedovefarmcraft@outlook.com to discuss your idea.

Are your bath and body products intended to treat medical conditions?

No. Our bath and body products are intended for cosmetic and personal-care use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Always review the product information and ingredients before use. Discontinue use if irritation occurs.

Are your products safe for children or pets?

Unless a product specifically states otherwise, our products are intended for adult use. Keep bath products, fragrance products, candles, essential oils, and similar items out of reach of children and pets.

How should I care for handmade products?

Care instructions vary by product. Please follow any instructions included with your purchase or provided in the product description. If you're unsure, contact us before cleaning, washing, heating, or otherwise treating a handmade item.

Do product colors look exactly like the photos?

We make every effort to photograph products accurately. However, colors may appear slightly different depending on lighting, screen settings, natural materials, and the handmade nature of the product.

How can I contact Lonesome Dove Farm & Craft?

For order questions, custom requests, returns, or general assistance, email:

lonesomedovefarmcraft@outlook.com

We aim to respond to customer inquiries within 1–2 business days.